MYTOWN COVID-19 RESPONSE

Following the March 13 announcement that Metro Manila will be quarantined, the March 15 notification of imposition of curfew hours, further ‘enhanced community quarantine’ (ECQ) as of March 17, and the subsequent extensions until May 30, MyTown is taking additional precautionary measures beyond earlier measures taken since January, effective immediately.

The General Community Quarantine, starting June 1, enabled us to loosen certain restrictions, but movement is still restricted and tenants are to comply to 'new normal' guidelines.

On August 2, the government decided to return to a modified enhanced community quarantine (MECQ) again until at least August 18, which has resulted in some additional restrictions in movemenet and closures of certain amenities. These are explained further below.

We are committed to making the impact to you resulting from these additional measures as limited as possible. Nevertheless, our primary goal is your health and safety during your stay at MyTown, and we, therefore, seek your support and understanding while we continue to serve you.

We have compiled the following resources to keep you updated on any developments, and guide you through the quarantine:

1. Obligation to Notify in Case of Symptoms
2. Relevant Emergency Contacts
3. Frequently Asked Questions (FAQs)
4. Changes in MyTown Operations
5. Basic Protection Against Coronavirus
6. Grocery and Restaurant Guide for Delivery or Take-out
7. MyTown Sanitation Best Practices

1. OBLIGATION TO NOTIFY IN CASE OF SYMPTOMS

To ensure the safety and health of your fellow tenants, you must inform the reception of your symptoms without undue delay. It is your responsibility to seek professional medical help when you meet any of the following criteria:



2. RELEVANT EMERGENCY CONTACTS

COVID-19 Hotlines:

  • 1555 (PLDT, Smart, Sun, and TNT subscribers)
  • (02) 894-26843 (894-COVID)
  • DOH Hotline: 8651-7800 local 1149/1150
  • NCHM COVID Hotline: 096 6351 4518

Nearby Medical Facilities:

  • QualiMed Clinic BGC : (02) 8511 7398
  • CMI Centre Medicale Internationale: 02) 8812 1264
  • ActiveOne Clinic: (02) 8893 2925
  • Alejandro Doctors Medical Clinic: (02) 3383 2334
  • FortMed Medical Clinic: (02) 8897 9111
  • Pembo Doctors Medical Clinic: (02) 7728 4921
  • The A Institute: 0917 728 3838
  • The Medical City Clinic: (02) 8886 9996
  • Healthway Medical Market! Market!: (02) 7720 6114
  • Marmolejo Medical & Skin Clinic: (02) 7798 7648
  • Madea Medical Clinic: (02) 8342 6088

3. FREQUENTLY ASKED QUESTIONS (FAQs)

Are you still open?
Yes, we are still open. The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) has allowed continued operations. We work hard to remain a second home for all our tenants during the general quarantine measures.

What assistance is MyTown extending to its tenants during this difficult time?
We are providing assistance in several ways:
- Firstly, we are going through great difficulties to remain 24/7 full operational and keep MyTown your home during the province-wide quarantine.
- Secondly, where possible, we provide support to the supermarkets and other retailers in our buildings to ensure they remain open for you.
- Thirdly, we work with the LGUs that MyTown is active in to coordinate distribution of relief goods and assistance. Tenants of relevant MyTown buildings have received an email to be part of the tenant list we provide to those LGUs.
- Lastly, we extended financial support to our tenants as we understand these were financially difficult times. We have explained in detail by email on in the afternoon of March 18, 2020, so please check for an email from us in the inbox of your registered email address.

My contract of lease will end within the Luzon-wide quarantine period. How can I now renew my contract?
You can renew your contract through our MyTown Mobile App by clicking "My Lease Plan" in the menu and then clicking the "Extend Contract" button in the bottom of the screen. For those who ended their contract during the ECQ, MyTown has kept your left behind items safe and will endorse them to you when you visit us again.

Given the nationwide spread of COVID-19, what measures are being taken by MyTown to mitigate risk of spread and infection to its tenant population?
As early as at the beginning of this year, we have taken additional measures to ensure we minimize the risk of covid-19 entering and spreading in our premises, including:

• Train all staff on prevention and enforce wearing of gloves (and surgical masks where necessary)
• Conduct additional full building preventative disinfection with organic and safe antiviral products
• Perform routine temperature checks on tenant, employee and guest population
• Provide alcohol sanitizers at each reception desk
• Enforce sanitary compliance in building premises, i.e. increase sanitation of frequently touched areas (door handles, elevator buttons, etc.)
• Confirm that no tenant has been to international high-risk areas
• Educate tenants through posters and tv-displays in every building
• Provide list of nearby medical center contact information

How do we stay updated with MyTown’s announcements?
Tenants may expect updates from us through www.mytown.ph/covid, the Front Desk, MyTown App, our social media accounts, and in-building posters.

I am sick. How do I report this?
In the event that you or your roommate are sick or showing symptoms of COVID-19, it is your responsibility and moral duty to report it to the Front Desk of your building immediately. The Front Desk personnel will do probing to provide you with better assistance, and require you to report to the barangay or nearest medical facility, depending on local regulations.

I’ve been granted a work from home setup by my company. Is there wifi available?
MyTown provides free but limited Wi-Fi access ideal for browsing only at strategic locations inside its buildings. It is provided on an “AS AVAILABLE” basis, without warranties of uninterrupted, timely, secure or error-free internet service.

Where can I buy food and water?
You can order food online and/or you are allowed during the quarantine to leave the building to get food or medical supplies. At MyTown, you can get food from Laundrafe at MyTown Amsterdam and MyTown London. Moreover, there is an Alfamart supermarket at MyTown Amsterdam and MyTown Auckland. We also have a Lawson convenience store at MyTown New York. Finally, there are beverage vending machines at the lobbies of MyTown Hong Kong and New York. We have provided contact information of delivery grocery and restaurants here.

Is cooking allowed inside the room?
You are allowed to heat your food in the microwaves provided in each unit, but cooking or bringing and using appliances such as gas burners, induction cookers, toasters and the like are not allowed for safety reasons and could trigger the smoke detectors inside units.

Will I be allowed to transfer to another room if one of my roommates is showing symptoms of COVID-19?
When you notice you or your roommate shows symptoms, you are required to report this immediately to us. Your roommate will immediately go to the nearest medical facility and/or LGU, depending on local rules. You will not be transferred to another room, but room will be sanitized immediately and you will be assisted by the Front Desk personnel to get appropriate medical assistance if and when necessary.

Will the amenities remain open for us tenants during the community quarantine?
To avoid groups gathering in confined spaces, and in compliance with IATF guidelines, several of our amenities will be closed until further notice. The following amenities have reopened as of Sep 1, but (i) social distancing shall be enforced, and (ii) there is a limit on number of tenants who can enter, which we have indicated on signs at the entrances:



Will I be allowed to use my unit for monitored self-quarantine for 14 days?
To protect the safety of your roommates and the entire community of MyTown, you are not allowed to use your unit for quarantine purposes. Instead, you will be assisted by our Front Desk personnel for hospital admission.

Are my visitors still allowed during the community quarantine?
Visitors will not be allowed to enter MyTown premises for any duration of time.


4. CHANGES IN MYTOWN OPERATIONS

MyTown will implement the following restrictions immediately until further notice:

1. Tenant Guidelines. The following guidelines shall be strictly implemented to limit the risk of contamination in our buildings:



2. Operations of Amenities. To avoid groups gathering in confined spaces, and in compliance with IATF guidelines, several of our amenities will be closed until further notice. The following amenities have reopened as of Sep 1, but (i) social distancing shall be enforced, and (ii) there is a limit on number of tenants who can enter, which we have indicated on signs at the entrances:



3. No Quarantine Zone. MyTown units cannot be used for quarantine purposes. You will not be allowed to enter the premises and will be assisted for immediate hospital admission if you have been evaluated as Patient Under Investigation (PUI). Do not walk around or near others as it may exacerbate contamination. Furthermore, you will not be allowed to use MyTown as a place for home quarantining if you have been evaluated as Person Under Monitoring (PUM).

4. Curfew. MyTown will impose the same curfew and other community quarantine restrictions on its tenants as the Local Government Units that MyTown buildings are located in impose on its residents:

  • General Community Quarantine: 10pm-5am

5. BASIC PROTECTION AGAINST CORONAVIRUS

There are some simple measures you can adopt to reduce the risk of getting coronavirus. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by making the following a habit, as recommended by the WHO:

Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
How? Click here for a demonstration video of proper hand washing technique.

Maintain social distancing
Maintain at least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

If you have fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
Why? This will protect you and help prevent spread of viruses and other infections.



6. GROCERY AND RESTAURANT GUIDE FOR DELIVERY OR TAKE-OUT

FAST FOOD DELIVERY HOTLINES:
Amber’s: 28-884 8888
Andok’s: (082) 372 4033
Army Navy: 333-3131
Burger King: 667-7171
Choks-to-go: 286871010
Chowking: 9-8888
Domino’s Pizza: 922-2222
Dunkin’: 988-7288
Foodpanda: https://www.foodpanda.ph
Grab Food: https://www.grab.com/ph/food/ - and inside Grab App
Greenwich: 5-5555
Jollibee: 8-7000
Kenny Rogers Roasters: 555-9000
KFC: 887-8888
Kroo Meals: 0905 251 5766
Mang Inasal: (02) 724 1111
Max’s: 7-9000
McDonald’s: 8-6236
Pizza Hut: 911-1111
Shakey’s: 77-7777
Tapa King: 531-8272
Wendy’s: 533-3333
Yellow Cab: 789-9999

ONLINE GROCERY
Lazmart (inside the Lazada app) – grocery excluding fresh and frozen goods
https://www.pushkart.ph
https://www.metromart.com/ - incl. Robinsons Supermarket, S&R, Pet Express, Watsons, FamilyMart
https://www.waltermartdelivery.com.ph/
https://thegreengrocermanila.com/ - Organic food

MEAT/POULTRY/FISH:
www.pacificbay.com.ph – Seafood, poultry
https://rarefoodshop.com/ - Meat and seafood
www.tenderbites.ph - Meats
Limon Farms - https://www.facebook.com/LimonFarms/ - Organic chicken, pork & eggs

DRINKS:
www.cokebeverages.ph – Non-alcoholic drinks
www.boozy.ph – Alcohol, mixers, some snacks

VEGETABLES
https://bukidfresh.ph/shop
https://www.facebook.com/The-Murang-Gulay-Shop-2296732347253892/
Session Groceries (app)

FROZEN COOKED MEALS:
https://mrdelicious.ph/collections



7. MyTown Sanitation Best Practices

As a leader in the co-living industry, we have worked with health and industry experts around the globe to prepare best practices in fighting COVID-19 in our premises. Please click here for more.